If you are having trouble logging into your Blue Charm app, there are a few possible causes:
- Make sure you are inputting the correct mobile phone number that is associated with your account.
- Your internet connection may be weak. Make sure your device is connected to a network and that your data or wifi connection is strong enough to run the app.
- You may need to restart the app. Try completely exiting Blue Charm, closing, and re-launching it.
- In some cases, deleting and re-downloading the app can help too. Don't worry, we'll remember your account information & rewards balance. Just be sure to sign in again using the correct mobile phone number.
- Restart your phone.
If all else fails, contact us at support@bluecharm.zendesk.com.