I'm having trouble logging in.

If you are having trouble logging into your Blue Charm app, there are a few possible causes:

1. Make sure you are inputting the correct mobile phone number that is associated with your account. 
2. Your internet connection may be weak. Make sure your device is connected to a network and that your data or wifi connection is strong enough to run the app.
3.  You may need to restart the app. Try completely exiting Blue Charm, closing, and re-launching it.
4. In some cases, deleting and re-downloading the app can help too. Don't worry, we'll remember your account information & rewards balance. Just be sure to sign in again using the correct mobile phone number.
5. Restart your phone.

If all else fails, contact us at [e-mail].