App Support

Account

• How do I change my notification settings?
• I want to delete my account.
• The mobile number I used to create an account no longer exists.
• I'm having trouble logging in.
• How do I update my account information?

Medications

• My app has stopped sending me medication reminders.
• I need to pause my treatment.
• How do I change my medication schedule?
• How do I add, change, or delete a prescription?
• Where does my drug information come from?
• I forgot to record a dose.

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Rewards

• Why wasn't my claim approved?
• Submitting a Claim
• Do rewards expire?
• How do I earn rewards?
• How do rewards work?

Learning

• Who writes learning content?
• Is the Blue Charm app content sponsored?
• I want to learn about something specific.

Data & Privacy

• Is my data secure?
• Does Blue Charm collect my data?
• What does Blue Charm do with my data?
• How is my data being stored?
• Do I have access to my data?